Bosch Limited (hereinafter “Bosch” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch Limited is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Limited,
P.O Box 3000,
Hosur Road,
Adugodi,
Bangalore – 560030,
India
Email: bosch.corporate@in.bosch.com
For some processing activities, we can act as Joint Controller together with other entities that are part of the Bosch group. Additionally, some data might be shared between multiple Bosch entities acting as independent Controllers. Please refer in both cases to the section “Data exchanges within the Bosch Group”, to learn more about processing activities in which we process your personal data jointly or independently with other Bosch entities.
4.1 Processed categories of data
With respect to Users who are not Sellers - Communication data (e.g. name, telephone number, e-mail address, address, IP address) is collected and processed.
With respect to Sellers - the following categories of data are processed:
4.2 Principles
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, address, phone numbers, email addresses, contractual master data, which is an expression of a person's identity.
We collect, process and use personal data (including IP address) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
4.3 Processing purposes and legal basis
We as well as the service providers commissioned by us; process your personal data for the following processing purposes:
4.3.1 Provision of these Online Offers
(Legal basis: Consent, Voluntary Disclosure, Contract fulfilment, including contact form to contact us with enquiries about the products and services we offer for the purpose of contract fulfilment)
4.3.2 Resolving service disruptions as well as for security reasons.
(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate use for resolving service disruptions as well as in the protection of our offers).
4.3.3 Self-promotion and promotion by others as well as market re-search and reach analysis
(Legal basis: Consent)
4.3.4 Product or customer surveys
(Legal basis: Consent)
4.3.6 Conducting prize draws or discount campaigns in accordance with respective terms and conditions for prize draws or discount campaigns.
(Legal basis: Consent, Voluntary Disclosure, Fulfillment of contractual obligations).
4.3.7 Sending an email or SMS/MMS newsletter subject to the recipient’s consent.
(Legal basis: Consent).
4.3.8 Safeguarding and defending our rights.
(Legal basis: Legitimate use for safeguarding and defending our rights).
4.4 Registration
In order to use extended functionalities, registration in our online offers is required. Below you will find more information about the registration and login process.
This is structured as follows:
Bosch "Integrated Customer Profile Management" (iCPM) connects different Bosch applications, with the aim that you as a business partner (user, customer) do not have to provide your data multiple times, thus offering you the best possible customer experience. In addition, iCPM offers the possibility to log in to Bosch applications via different login options.
Within the framework of iCPM,
Robert Bosch Power Tools GmbH
Max-Lang-Strasse 40-46, D-70771 Leinfelden-Echterdingen
hereinafter referred to as "Bosch PT”
and
the parties listed in the "List of Parties" https://www.bosch-pt.com/ptlegalpages/icpm/icpminformation/ (hereinafter referred to as "Parties") work closely together. This also applies to the processing of your personal data. The Parties have jointly determined the order in which this data is to be processed in the individual process phases and are therefore to be regarded as joint controllers under data protection law.
Here is a detailed overview of the joint and separate data processing activities and responsibilities of the parties:
|
Data processing:
|
Responsibility: |
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Identity brokering with CIAM for B2C and external B2B user |
Bosch PT |
|
Identity brokering with BCD/Bosch ADFS for B2E (Bosch administrators) |
Bosch PT |
|
Provision of user attributes for connected applications - Access tokens |
The Parties |
|
Saving user attributes (synchronization) |
The Parties |
|
Providing user attributes for connected applications - User info endpoint |
The Parties |
|
Providing user attributes for connected applications - Notification service |
The Parties |
What this means for you:
- The parties shall provide you with the information required in a precise, transparent, understandable and easily accessible form in clear and simple language, free of charge. Each party shall provide the other party with all necessary information from its sphere of activity.
- The parties shall inform each other without delay of the status with respect to the rights asserted by you as a data subject/ data principal. They shall provide each other with all information required to respond to your requests for information.
- You may assert your rights directly against either party at any time.
You can log in to our website with SingleKey ID.
SingleKey ID was developed by Robert Bosch GmbH for the Bosch Group to provide users with an overarching login option on Bosch websites, stores, apps and services. Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany, is responsible for providing SingleKey ID.
Robert Bosch GmbH processes your data for the purposes of "registration and login with SingleKey ID", as well as "overview and maintenance of master data and apps with SingleKey ID" under joint responsibility with us. For more information, please visit: https://singlekey-id.com/data-protection-notice/.
After one-time registration you can use SingleKey ID to log in. For this purpose you will be redirected to a login mask of Robert Bosch GmbH. After successful authentication, Robert Bosch GmbH will provide us with the required personal data (e.g. e-mail address, telephone number, first name, last name, language, country). Your password will not be transmitted to us.
You can terminate your SingleKey ID user contract at any time on the SingleKey ID website by deleting your SingleKey ID: https://singlekey-id.com/myprofile/.
Please note that by deleting your SingleKey ID you will lose access to all Bosch websites, stores, apps and services where you have logged in with SingleKey ID.
4.5 Log files
Each time you use the internet; your browser is transmitting certain information which we store in so-called log files.
We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 180 days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
In log files, the following information is saved:
- IP address (internet protocol address)
4.6 Children
This Online Offer is not meant for children under 18 years of age.
4.7 Data transfer
4.7.1 · Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the “Processing purposes and legal basis” section.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
4.7.2 Service providers (general)
We involve external service providers with tasks such as programming, data hosting, and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch Group companies.
4.7.3. Transfer to recipients outside India
We might transfer personal data to recipients located outside India as long as such transfer is not statutorily prohibited.
4.8 · Duration of storage, retention periods
Principally, we store your data for as long as it is necessary to render our online offers and connected services or for as long as your have consented to. In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations.
On our website, we use the services of Qualtrics LLC, 333 W. River Park Drive, Provo UT 84604, USA to conduct customer, product, and satisfaction surveys. The goal is to continuously develop and improve our products and services. If you participate in a satisfaction survey, only so-called "lod data" (date and time stamp / information about your browser and your browser settings / information about your terminal device / usage data) will be processed. Participation in a satisfaction survey is voluntary. The legal basis for the data processing is your consent. You can revoke your consent at any time with effect for the future.
As part of the Qualtrics services also Cookies are used, in particular to maintain the current satisfaction survey during your browsing session and to prevent multiple participations. For more information about Qualtrics LLC and how Qualtrics processes personal data, please visit https://www.qualtrics.com/privacy-statement/.
In case you participate in one of our prize draws or discount campaigns, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on prize draws or discount campaigns can be found in the respective terms of participation.
In addition to our Online Offers, we offer mobile applications ("Apps"), which you can down-load to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent.
7.1 Processing of the advertising identifier / advertising ID
For advertising purposes, we use, given your consent, the so-called "advertising identifier" (IDFA) for iOS devices and the so-called advertising ID for Android devices. These are not permanent identification numbers for a certain terminal device provided by iOS or Android. The data collected is not brought together with other device-related information. We use identification numbers to provide you with personalized advertisements and to analyze your usage.
When you activate (for iOS de-vices) the option "no ad tracking" in the device settings under "Privacy" - "Advertisements" or (for Android devices) activate "deactivate interest-based advertisements" in the Google set-tings under "Advertisements", we can only perform the following measures: Measuring your interaction with banners by counting the number of displays of a banner without clicks ("frequency capping"), click rate, assessment of unique usage ("unique user") and security measures, fraud combating and troubleshooting. In the device settings, you are always able to delete your IDFA or advertising ID ("reset ad ID"); a new identification number is generated then which is not combined with data collected earlier. We advise you that you might be unable to use all functions of our app when you restrict the usage of the respective identification number.
7.2 App analysis
We need statistical information on the usage of our Online Offers to design it more user-friendly, to perform range measurements and market re-search. For this purpose, we use the app analysis tools described in this section.
The tool provider process data only as processors subject to our directives and not for their own purposes.
Following, please find information on each tool provider. In case such tools use tracking mechanism or create user profiles they are solely used by us if you prior consent to such use.
7.2.1 Firebase Cloud Messaging
In addition, we use the “Firebase Cloud Messaging” service to send technically required
push notifications or so-called in-app messages to your end device. In doing so device is assigned a pseudonymized device token ID, a unique connection number generated from the device unique connection number generated from the device ID, which we use to address the push messages or in-app messages to you. Google acts here as a service provider on our behalf.
As a result of the settings we have made, personal data (device ID) will be stored in the member states of the European Union or in other contracting states of the Agreement within the European Economic Area and Switzerland.
7.2.2 Google Analytics for mobile applications
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
We use Google Analytics with the additional function offered by Google to anonymize IP addresses. While doing so, Google already shortens IPs within the EU in most cases and only does so in the United States in exceptional cases, while always saving shortened IPs only.
7.3 Data processing by App Store operators
We do not collect data, and it is not within our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We have no influence on the data collection and further processing carried out by the App Store.
The App Store provider is a controller in this scenario.
Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the “Contact” section.
Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
Joint processing of personal data
For some processing activities, we process personal data jointly with one or multiple Bosch group entities. In these cases, the involved parties have jointly determined the purposes and the means of processing your personal data. The following table shall serve as an overview about potential processing activities under Joint Controllership in which multiple Bosch entities are involved. Please pay attention to the last column of the table “reference section”).
Should this Digital Offer include “Integrated Customer Profile Management (iCPM)” or “SingleKey ID” for the purpose of registration and log-in, please refer to the respective sections in this data protection notice.
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Processing activity |
Involved parties |
Description of the joint processing |
Reference Section |
|
Newsletter |
Us and all entities stated in the consent text you accepted |
Your personal data collected via your registration to our newsletter is made available to all Involved parties. The database is used jointly to enable each individual party to send out newsletter or initiate other marketing activities as described in the newsletter registration form. The involved parties therefore process the data to improve their individual sales and increase their market presence. |
Newsletter |
In addition to the responsibilities for the individual processing activities set out in the table above, the following applies:
- The involved parties shall provide you with the requisite information as per law in a precise, transparent, understandable and easily accessible form in clear and simple language free of charge. Each party shall provide the other involved party with all necessary information from its sphere of activity.
- The involved parties shall inform each other without undue delay of any rights asserted by you as a data principal. They shall provide each other with all information required to respond to your requests for information.
- you assert your rights directly against each involved party at any time.
Independent Controllership
If one of the parties mentioned above processes independently (for its own purposes) of the other party your personal data for the purposes stated in the table above, this is done under independent Controllership. In this case, the reference sections apply only to the respective entity processing your personal data. Only the parties mentioned above might process your personal data in independent Controllership. In addition, for marketing related communication, we state the Controllership in each marketing communication itself.
To enforce your rights, please ensure that an unambiguous identification of your person is possible.
12.1 Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
12.2 Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period.
12.3 Withdrawal of consent
In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.
12.4 Right to grievance redressal
12.4.1 To assert your rights and to notify data protection incidents please the following link: https://www.bkms-system.net/bosch-dataprotection.
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Department for Information Security and Data Protection Bosch-Group for Region India (C/ISP-IN),
Bosch Global Software Technologies Private Ltd,
123, Industrial Layout,
Hosur Road, Koramangala,
Bengaluru – 560095, Karnataka,
India
E-mail to: DPO.India@in.bosch.com
12.4.2 If you are unsatisfied, you have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us.
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
If you wish to contact us, please find us at the address stated in the "Controller" section.
Effective date: 07.04.2026