Robert Bosch Power Tools Service Center Acknowledgement and Consent to Diagnostic Services

 

Dear Valued Customer,

 

Thank you for choosing Bosch for your service needs. We pride ourselves on providing quality products and excellent customer service. The terms on which your tool(s) (each, a “Product”) will be repaired are set forth below:

 

  1. Diagnosis:Bosch will conduct a diagnosis of Products returned for repair by fully disassembling, checking/testing the components, and determining what is required to return the Product to correct operation.
  2. Warranty Repairs:If the required repair for a Product is covered under the tool’s limited warranty (if any), such Product will be repaired and returned in accordance with the terms of that limited warranty at the address you provided when you submitted your repair order. Please note that we cannot return a Product repaired under the limited warranty if you do not provide a valid shipping address.
  3. Non-Warranty Repairs (Standard Option):If the required repair for the applicable Product is not covered under the Product’s limited warranty (if any), there are two options available: the standard option (the “Standard Option”) and the MaxVantagePRO option (the “MVP Option”). If you select the Standard Option, an estimate of repair charges will be issued to you at the email address or alternative contact information you provided when you submitted the applicable repair order. All estimates are performed free of charge. Once the estimate has been issued, you must accept or decline the repair per the terms of the estimate. All estimates are valid for 30 days from the date the estimate is first issued to you.
  4. Non-Warranty Repairs (MVP Option):If the required repair is not covered under the applicable Product’s limited warranty (if any) and you have selected the MVP Option, you will be provided with a "not to exceed" price quote (excluding taxes and shipping) before submitting your repair order. By selecting the MVP Option, you authorize Bosch to proceed with the repair up to the "not to exceed" price. The final cost of the repair will be the actual cost of the repair or the "not to exceed" price, whichever is less. No further authorization will be required from you.
  5. Standard Option - Acceptance/Decline of Estimate:If you accept the repair per the estimate under the Standard Option, the applicable Product will be repaired using Bosch parts. If you decline the repair per the estimate, Bosch will ask you whether you want Bosch to (i) return the disassembled Product to you at your cost or (ii) dispose of, recycle or recondition the Product in its sole and absolute discretion.
  6. Standard Option - Non-Response to Estimate:If we do not receive a response after issuing an estimate under the Standard Option, you will be notified by phone or email with one or more reminders. If you do not accept or decline within 31 days after the date the estimate was issued, the estimate will be deemed “Declined”. If you choose not to have the disassembled Product returned to you, or you do not affirmatively respond to Bosch’s inquiry as to whether you wish for Bosch to return your disassembled Product to you within 30 days of Bosch sending you such inquiry, such Product shall become Bosch’s property, in which case Bosch will dispose of, recycle or recondition the Product in its sole and absolute discretion.
  7. Abandoned Products:Any Product left in Bosch’s possession 60 days or more after Bosch sends you the initial notification of completed repair shall become Bosch’s property, in which case Bosch will dispose of, recycle or recondition the Product in its sole and absolute discretion.
  8. Non-Warranty Repair Warranty:The warranty for a non-warranty repair (for both Standard Option and MVP Option) is 90 days on the parts that were replaced and the labor involved in the repair ONLY.
  9. Bosch Parts Policy:All repairs are executed to Bosch standards. This means if a Product to be repaired was brought in with a non-Bosch part, it will be removed and replaced with a Bosch part. In accordance with Bosch policy, any parts removed from a Product will be properly packaged and left with the Product upon pick-up/delivery.
  10. Payment:We do not accept payment for repairs until the Product repair is completed. For customers who dropped off their Product, payment authorization is required upon pick-up.

If you have any questions, you are more than welcome to contact our facility at any time.

By signing the Acknowledgement and Consent below, you hereby agree to the terms set forth above.

 

                                                                             

Customer Signature

 

                                                                             

Customer Name (Print)

 

                                  

Date