BOSCH LIMITED (hereinafter “Bosch” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
BOSCH respects your privacy. The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are important aspects of our corporate policy.
BOSCH is the Data Fiduciary responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Limited
Bosch Power Tools, Post Box No. 3000,
Hosur Road, Adugodi, Bangalore- 560030,
Karnataka
Processed categories of data
The following Personal Data are processed:
Principles
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g., names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
Processing purposes and legal basis
We as well as the service providers commissioned by us; process your personal data for the following processing purposes:
Provision of these Online Offers
Legal basis: Consent and Fulfillment of contractual obligations.
The following conditions apply: Terms & Conditions
Resolving service disruptions as well as for security reasons.
Legal basis: Fulfillment of our legal obligations within the scope of data security as well as in the protection of our offers.
Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted
Legal basis: Consent.
Product launches or updates
Legal basis: Consent.
Marketing communications and advertising material
Legal basis: Consent.
Our reward programs.
Legal basis: Consent.
Support for enhanced browsing experience
Legal basis: Consent.
User Experience of the BoschToolShop.in
Legal basis: Consent.
Customer Survey for our products
Legal basis: Consent.
Performance Marketing
Legal basis: Consent.
Safeguarding and defending our rights
Legal basis: Legitimate use for safeguarding and defending our rights.
Registration
If you wish to use our Online Offer or get access to benefits, we request you to register with us after providing necessary consent. On the basis of your consent, we will collect personal data necessary for providing you access, updates and benefits (e.g. first name, last name, date of birth, email address) as well as further data on voluntary basis, if required. Mandatory information is marked with an *.
You can also use the guest user mode. We will only reach out to you if you provide your consent.
Login with SingleKey ID, Joint Controllership
You can log in to our website with SingleKey ID.
SingleKey ID is provided by Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany. Your data shall be processed for the purposes of "registration and login with SingleKey ID", as well as "overview and maintenance of master data and apps with SingleKey ID" under joint responsibility with us. For more information, please visit: https://singlekey-id.com/data-protection-notice/.
After one-time registration you can use SingleKey ID to log in. For this purpose you will be redirected to a login mask of Robert Bosch GmbH. After successful authentication, Robert Bocsh GmbH will provide us with the required personal data (e.g. e-mail address, telephone number, first name, last name, language, country). Your password will not be transmitted to us.
You can terminate your SingleKey ID user contract at any time on the SingleKey ID website by deleting your SingleKey ID: https://singlekey-id.com/myprofile/. Please note that by deleting your SingleKey ID you will lose access to all Bosch websites, stores, apps and services where you have logged in with SingleKey ID.
Deletion of user contract with SingleKeyID does not automatically result in deletion of all your account information and activity available with us. For deletion of information, please refer to Contact Section
Log files
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a limited period and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address)
In log files, the following information is saved:
Children
This Online Offer is not meant for children under 18 years of age.
Data Transfer
Data transfer to other Data Fiduciaries
Principally, your personal data is forwarded to other Data Fiduciaries only if required for the fulfillment of a contractual obligation to you and if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Processing purposes and legal basis section.
Additionally, data may be transferred to other Data Fiduciaries when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
Service providers (general)
We involve external service providers with tasks such as platform provider, warehousing, transport and delivery services, marketing services, customer support and data hosting. We have chosen our service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.
Transfer to recipients outside India
We might transfer personal data to recipients located outside India. In such cases, prior to the transfer we ensure that the transfer is not statutorily prohibited.
Duration of storage, retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as you consent for. In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
In the context of our online service, cookies and tracking mechanisms may be used.
Cookies are small text files that may be stored on your device when visiting our online service.
Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
Categories
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
Cookies and tracking mechanisms that are technically not required
We only use cookies and tracking mechanisms if you have given us your prior consent in each case.
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:
Comfort cookies
These cookies facilitate operation and thus allow you to browse our online service more comfortably; eg.
your language settings may be included in these cookies.
Marketing cookies and tracking mechanisms
General
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:
- Statistics:
By using statistical tools, we measure e.g. the number of your page views.
- Conversion tracking:
Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
- Social plugins:
Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins.
- Retargeting:
These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the Data Fiduciary, responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.
For more details in this respect please refer to the following description of the individual marketing tools.
Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
Name: Tealium and Tealium Audience Stream
Provider: Tealium Inc, 11095 Torreyana Road San Diego, CA 92121, USA.
Function: Tealium is used to manage website tags via an interface, as well as to integrate program codes on our websites. Tealium Audience Stream is a cookie that pseudonymously records your usage behavior (movement profile, purchasing behavior) on our digital offers and also uses data that is already stored in the general customer database in relation to the users to support campaign planning and analyses in order to display personalized advertising in advertising networks such as Facebook Ads.
Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser
Note: The settings you have made refer only to the browser used in each case.
Deactivation of all cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any Comfort cookies, marketing cookies or tracking mechanisms, respectively.
Your cookies expire in 7 days.
Social Plugins
In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.
When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.
Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.
In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.
Facebook plugins
Facebook is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins; find information on data protection at Facebook here: http://www.facebook.com/policy.php.
Instagram plugins
We are joint fiduciaries with Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Meta") for processing your personal data in the context of Instagram plugins on our website.
To determine the respective responsibilities for the fulfillment of the obligations regarding joint fi-duciary-ship, we have concluded a joint fiduciary agreement with Meta. You can access the main contents of the agreement at any time under the following link: https://www.facebook.com/legal/terms/page_controller_addendum. In particular, it regulates which security measures Meta must observe and how your rights can be asserted against them.
When you use the Instagram plugin, we collect and transmit event data to Meta. The purposes for collecting and transmitting event data are set out in the Terms of Use for Meta Products. For more information, please see Meta’s privacy policy.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please ensure that an unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period.
Withdrawal of Consent
In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.
Right to grievance redressal
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
If you wish to contact us, please find us at the address stated in the Data Fiduciary section.
To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer: mailto: DPO.In@in.bosch.com
Effective date: May 1, 2025