Robert Bosch Limited and its Power Tools division (hereinafter “Robert Bosch Limited” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
The protection of your privacy when processing personal data, as well as the safety of all business data, is an important concern for us, which we take into account in our business processes. We process personal data which is collected during your visit to our online offers confidentially, and only in accordance with legal provisions.
Data privacy and information security are key components of our corporate policy.
Robert Bosch Limited with its registered office at C/O Bosch Rexroth, Viewfield Industrial Estate, Glenrothes, KY6 2RD UK, is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows: Robert Bosch Limited, P.O. Box 98, Uxbridge UB9 5HN
Or
Email: DSO@uk.bosch.com
Telephone: +44(0)344 892 0115
4.1 Processed categories of data
The following data categories are processed:
We also store this data on our communication platform. For this purpose, we use the service provider SAP (SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190 Walldorf, Germany).
4.2 Principles
Personal data comprises all information which refers to an identifiable or identified natural person, for example the name, addresses, telephone numbers, e-mail addresses, contracts, booking and billing data, which express the identity of a person.
We only collect, process and use personal data (including IP addresses) if there is a legal basis for doing so or if you have given us your consent in this respect, e.g. within the scope of a registration.
4.3 Processing purposes and legal basis
We and service providers commissioned by us process your personal data for the following processing purposes:
4.3.1 Provision of this online offer
(Legal basis: fulfilling the contract.)
4.3.2 Self-advertising as well as third-party advertising and market research and range measurement to the extent permitted by law or based on consent.
(Legal basis: consent / legitimate interest on our part in direct marketing, as long as this is conducted in accordance with data protection and competition law requirements.)
4.3.3 Product or customer surveys by e-mail and/or telephone, provided that you have expressly consented to this.
(Legal basis: consent)
4.3.4 Carrying out prize draws or discount promotions in accordance with the respective terms and conditions of the prize draw or terms and conditions of the discount promotion.
(Legal basis: fulfilling the contract)
4.3.5 Sending a newsletter with the consent of the recipient by e-mail, SMS/MMS.
(Legal basis: consent).
4.3.6 To determine faults and for safety reasons
(Legal bases: the fulfilment of our legal obligations on data security and our justified interest in the rectification of faults and the security of our offers.)
4.3.7 Safeguarding and defending our rights
(Legal basis: legitimate interest on our part in asserting and defending our rights).
4.4 Login with SingleKey ID, Joint Responsibility
You can log in to our website with SingleKey ID.
SingleKey ID was developed by Bosch.IO GmbH for the Bosch Group to provide users with a comprehensive log-in option on Bosch websites, shops, apps and services. Bosch.IO GmbH, Ullsteinstrasse 128, 12109 Berlin, Germany is responsible for the provision of SingleKey ID.
Bosch.IO GmbH processes your data for the purposes of "registration and login with SingleKey ID", as well as "overview and maintenance of master data and apps with SingleKey ID" under joint responsibility with us. You can obtain further information on this at: https://singlekey-id.com/data-protection-notice/.
After registering once, you can use SingleKey ID to log in. For this purpose, you will be redirected to a login mask of Bosch.IO GmbH. After successful authentication, Bosch.IO GmbH will provide us with the required personal data (e.g. e-mail address, telephone number, first name. surname, language, country). Your password will not be transmitted to us.
You can cancel your SingleKey ID user contract at any time on the SingleKey ID website by deleting your SingleKey ID: https://singlekey-id.com/myprofile/. Please note that by deleting your SingleKey ID you will lose access to all Bosch websites, shops, apps and services where you have logged in with SingleKey ID.
4.5 Log files
Every time you use the internet, certain information is automatically transmitted by your internet browser and stored by us in so-called log files.
The log files are stored by us for the purpose of determination of faults and for security reasons (e.g. to clarify attempted attacks) for a period of 30 days and then deleted. Log files whose further storage is necessary for the purpose of evidence are exempt from deletion until the final clarification of the respective incident and may be passed on to investigating authorities in individual cases.
In, the following information is saved in the log files:
- IP address (internet protocol address) of the end device from which the online offer is accessed;
- Internet address of the website from which the online offer was accessed (so-called origin or referrer URL);
- Name of the service provider through which the online offer is accessed;
- Name of the files or information retrieved;
- Date and time as well as duration of the retrieval;
- Amount of data transferred;
- Operating system and information on the Internet browser used, including installed add-ons (e.g. for Flash Player);
- http status code (e.g. "request successful" or "requested file not found").
4.6 Children
This online offer is not intended for children under the age of 18.
4.7 Disclosure of data to other responsible persons
As a matter of principle, we will only transfer your personal data to other controllers if this is necessary for the fulfilment of the contract, if we or the third party have a legitimate interest in the transfer or if we have your consent to do so. Details on the legal bases and the recipients or categories of recipients can be found in the section Processing purposes and Legal bases.
In addition, data may be transferred to other controllers if we are obliged to do so by law or by enforceable official or court order.
4.7.1 Service provider (general)
We commission external service providers with tasks such as programming or data hosting. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored with them. All service providers are obliged by us to maintain confidentiality and to comply with legal requirements. Service providers can also be other companies of the Bosch Group.
4.8 Disclosure to recipients outside the EEA
We may also transfer personal data to recipients who are based outside the EEA in so-called third countries. In this case, we ensure that the recipient either has an adequate level of data protection or that we have obtained your consent to the transfer before the data is passed on.
You can obtain an overview of the recipients in third countries and a copy of the specifically agreed regulations from us in order to ensure an adequate level of data protection. Please use the information in the Contact section for this purpose.
4.9 Duration of saving, storage periods
We generally store your data for as long as this is necessary to provide our online offer and the corresponding services or we have a legitimate interest in continuing to store it (e.g. we may still have a legitimate interest in postal marketing even after a contract has been fulfilled). We then delete your personal data with the exception of data that we have to continue to store in order to fulfil legal obligations (e.g. we are obliged to retain documents such as contracts and invoices for a certain period of time due to tax and commercial law retention periods).
Cookies and tracking mechanisms may be used in the scope of providing our online offer.
Cookies are small text files that can be stored on your end device when you visit an online offer.
Tracking is possible using various technologies. We process information in particular within the framework of pixel technology or log file analysis.
5.1 Categories
We distinguish between cookies that are absolutely necessary for the technical functions of the online offer and such cookies and tracking mechanisms that are not absolutely necessary for the technical function of the online offers.
The use of the online offer is generally possible without cookies that do not serve technical purposes.
5.1.1 Technically necessary cookies
Technically necessary cookies are cookies where the technical provision of the online offer cannot be guaranteed without them. This includes, for example, cookies that store data to ensure the trouble-free playback of video or audio content.
These cookies are deleted at the end of your visit.
5.1.2 Technically unnecessary cookies and tracking mechanisms
We only use these cookies and tracking mechanisms if you have given us your consent in advance. The exception to this is the cookie that stores the current status of your privacy setting (selection cookie). This is set on the basis of legitimate interest.
We divide these cookies and tracking mechanisms into two sub-categories:
Comfort cookies
These cookies facilitate the operation and thus enable more comfortable surfing on our online offer, e.g. your language settings can be stored in these cookies.
5.2 Marketing cookies and tracking mechanisms
General
The use of marketing cookies and tracking mechanisms enables us and our partners to show you interest-based offers based on an analysis of your usage behaviour:
- Statistics:
By using statistics tools, we measure, for example, the number of page views you have viewed.
- Conversion tracking:
Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you have reached our website via an advertisement of the partner in question. These cookies usually expire after 30 days. If you visit certain pages of ours and the cookie has not yet expired, we and the respective conversion tracking partner can recognise that a certain user has clicked on the ad and thus been redirected to our page. This can also be done across multiple devices. The information obtained using the conversion cookie is used to create conversion statistics and to record the total number of users who clicked on the relevant advertisement and were redirected to a page tagged with a conversion tracking tag.
- Retargeting:
These tools use advertising cookies or third-party advertising cookies, web beacons (invisible graphics also known as pixels or tracking pixels) or similar technologies to create usage profiles. These are used for interest-based advertising and to control how often the user views certain adverts. The data controller in connection with the tools is the respective provider. The providers of the tools may also pass on information to third parties for the above-mentioned purposes. In this context, please refer to the data protection information of the respective provider.
Please note that when using the tools, your data may be transferred to recipients outside the EEC where there is no adequate level of data protection in accordance with the GDPR (e.g. USA). Details can be found in the following description of the individual marketing tools.
5.2.1 Google Analytics
Name: Google Analytics
Vendor: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Analyse user behaviour (page views, number of visitors and visits, downloads), create pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrich pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in connection with Google Ads
5.3 Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser and/or in our privacy.
Note: The settings you make only apply to the browser you are using.
5.3.1 Deactivate all cookies
If you wish to deactivate all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may impair the functionality of the website.
5.3.2 Management of your settings with regard to technically unnecessary cookies and tracking mechanisms
When you visit our website, you will be asked in a cookie layer whether you give us your consent for the respective use of comfort cookies and marketing cookies or tracking mechanisms.
In our privacy settings, you can revoke any consent you have already given with effect for the future or also give us your consent at a later date.
You can subscribe to a newsletter within the scope of our online offer. We use the so-called double opt-in procedure for this, according to which we will only send you a newsletter by e-mail, mobile messaging services (such as WhatsApp), SMS or push notification if you have previously expressly confirmed the activation of the newsletter service to us by clicking on a link in a notification. If you decide that you no longer wish to receive newsletters later on, you can cancel the subscription at any time by revoking your consent. You can revoke your consent to receiving the e-mail newsletter via the link printed in the newsletter, if necessary in the admin settings of the relevant online offer. Alternatively, please contact us via the information in the section Contact.
Our online offer may contain links to websites of third parties - providers not affiliated with us. After clicking on the link, we no longer have any influence on the collection, processing and use of any personal data transmitted to the third party when the link is clicked on (such as the IP address or the URL of the page on which the link is located), as the behaviour of third parties is naturally beyond our control. We assume no responsibility for the processing of such personal data by third parties
Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of the applicable data protection laws.
We take all necessary technical and organisational measures to ensure an appropriate level of protection and to protect your data managed by us in particular against the risks of accidental or unlawful destruction, manipulation, loss, change or unauthorised disclosure or access. Our safety measures are constantly being improved in line with technological developments.
Please use the information in the Contact section to assert your rights. When doing so, please ensure that we are able to clearly identify you.
Right to information and access:
You have the right to obtain information about the saving of your data processed by us. To do so you can assert a right to information about personal data which we have processed about you.
Right of correction and deletion:
You can request the correction of false data from us and - provided the legal prerequisites have been met - the completion or deletion of your data.
This does not apply to data that is required for billing and accounting purposes or is subject to the legal obligation to retain data. However, insofar as access to such data is not required, their processing will be restricted (see below).
Restriction of processing:
You can request that we restrict the processing of your data - provided the legal prerequisites have been met.
Data portability:
You also have the right to receive data that you have provided to us in a structured, common and machine-readable format or - if technically feasible - to request that the data be transferred to a third party.
Withdrawal of consent
If you have given us consent to process your data, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing of your data until being withdrawn remains unaffected.
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. For the UK this is the Information Commissioner’s Office (ICO).
Their contact information is:
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
or
Phone: +44 (0)303 123 1113
Email: casework@ico.org.uk
We reserve the right to change our security and privacy practices. In these cases we will also adjust our data privacy notice accordingly. Please therefore observe the respectively valid version of our data privacy notice.
If you would like to contact us, you can reach us at the address given in the "Person responsible" section.
To assert your rights, please use the following link: https://request.privacy-bosch.com/entity/RBGB/?app=00303ee8-577a-473c-b786-19df4d562740
To report data protection incidents, please use the following link: https://www.bkms-system.net/bosch-dataprotection
For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer:
Data protection Officer
Department for Information Security and Data Protection Bosch-Group (C/ISP)
Postfach 30 02 20
70442 Stuttgart
GERMANY
or
mailtto: DPO@bosch.com
Version: 15/12/2023