Data Protection Notice
Robert Bosch Power Tools GmbH (hereinafter "Bosch Power Tools" or "We" or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.
Bosch Power Tools respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch Power Tools is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows: Robert Bosch Power Tools GmbH, Max-Lang-Straße 40-46, 70771 Leinfelden-Echterdingen, firstname.lastname@example.org.
Collection, processing and usage of personal data
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
4.2 Processing purposes and legal bases
We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:
– Provision of these Online Offers and fulfillment of contractual obligations under our contractual terms
(Legal basis: Fulfillment of contractual obligations).
– Answering user requests within the scope of a Chat Board.
(Legal bases: Fulfillment of contractual obligations or justified interest in the improvement of products / services).
– Resolving service disruptions as well as for security reasons.
(Legal bases: Fulfillment of our legal obligations within the scope of data security, and justified interest in resolving service disruptions as well as in the protection of our offers).
– Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent
(Legal bases: Consent / justified interest on our part in direct marketing if in accordance with data protection and competition law).
– Product or customer surveys performed via email and/or telephone subject to your prior express consent.
(Legal basis: Consent).
Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.
– Conducting raffles or discount campaigns in accordance with respective terms and conditions for raffles or discount campaigns.
(Legal basis: Fulfillment of contractual obligations).
– Sending an email or SMS/MMS newsletter subject to the recipient’s consent
(Legal basis: Consent).
– Operation of an online community for signed-in members
(Legal basis: Fulfillment of contractual obligations).
– Safeguarding and defending our rights.
(Legal basis: Justified interest on our part for safeguarding and defending our rights).
If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.
4.4 Log files
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We save log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module web analysis.
In log files, in particular the following information is saved:
– IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;
– Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
– Name of the service provider which was used to access the Online Offer;
– Name of the files or information accessed;
– Date and time as well as duration of recalling the data;
– Amount of data transferred;
– Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
– http status code (e.g., “Request successful” or “File requested not found”).
4.5 Chat Board
Within the scope of this Online Offer, we give you the opportunity to learn about the products and services offered by us by means of a chat. When using the chat, the chat conversation is recorded. After the chat, it will be deleted soon thereafter unless the chat is part of a support or service request. In the latter case, the chat’s content is assigned to your customer account and will be saved for the purpose of fulfilling the contractual obligations.
This Online Offer is not meant for children under 13 years of age.
5.1 Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
5.2 Service providers (general)
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.
5.3 Transfer to recipients outside the EEA
We might transfer personal data to recipients located outside the EEA into so-called third countries.
In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.
You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.
Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
Raffles or discount campaigns
In case you participate in one of our raffles or discount campaigns, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on raffles or discount campaigns can be found in the respective terms of participation.
Cookies are small text files that are saved on your computer when an Online Offer is accessed. In case you access this Online Offer another time, your browser sends the cookies' content back to the respective seller and, thus, allows the re-identification of the terminal device. Reading the cookies allows us to design our Online Offers optimally for you and makes it easier for you to use them.
8.2 Deactivation and deletion of cookies
When visiting our internet pages you will be asked in a cookie layer pop up whether you wish to allow the cookies which are set on our page or if you wish to deactivate them in the settings.
In case you decide to block cookies, an opt out cookie is set in your browser. This cookie exclusively serves the purpose of assigning your objection. Deactivating cookies may disable individual functions of our internet pages. Please note that an opt out cookie may, for technical reasons, only be set with the actual browser. In case you delete cookies or use a different browser or a different terminal device, you must opt out again.
The preference setting does not apply to cookies that are set during your visit on third party internet pages by other providers.
Your browser allows you to delete any cookies at all times. To do so, please consult your browser's help functions. This might, however, lead to individual functions no longer being available.
In addition, you could manage and deactivate the use of third party cookies on the following web page:
As we do not operate this website, we are not responsible and we are unable to influence the content and availability.
8.3 Bosch Power Tools cookies
8.4 Third-party providers’ cookies
Use of retargeting tools
9.1 We use retargeting technology to optimise our online marketing and design a more interesting Internet offer for you, tailored to your needs.
9.2 By using cookies, which store information about your interest in our products and services, and by analysing your usage patterns, we can provide you with personalised and interest-based advertising on the websites of our retargeting partners, such as Google AdWords. This is, however, done in anonymised form so that you cannot be identified via retargeting.
9.3 If you do not want Bosch Power Tools and its retargeting partners to use the retargeting cookies in question, please follow the instructions in section 8.2.
Use of conversion tracking
10.1 We use the so called conversion Tracking to design our online offers as attractive as possible for our users.
10.2 Within this analysis service our conversion tracking partners such as Google AdWords place a cookie on your computer (“conversion cookie”), given that you reached our website via an ad of the particular partner.
Those Cookies expire after 30 days. If you visit specific websites of us and the cookie has not yet expired, us and the particular conversion tracking partner can see, that someone clicked on the ad and because of that has been directed to our website. The cookies cannot be traced back via our website. The information that is collected via the conversion cookie serves to create conversion statistics and to find out the total number of users that has been clicking on the particular ad and that has been directed to a website which has been provided with a conversion tracking tag.
This is, however, done in anonymised form so that you cannot be identified via the conversion tracking."
10.3 If you do not want Bosch Power Tools and its conversion tracking partners to use the conversion cookies in question, please follow the instructions in section 8.2.
Use of analysis tools
11.1 Bosch Power Tools measures website access using web analysis tools such as WebTrends and Tealium.
11.2 When selecting analysis tools, we take care to ensure that they capture access data only in anonymised form so that no link can be established to a user. In particular, this is achieved by anonymising the IP address. Cookies are used for measuring purposes so that website usage can be analysed. In particular, this allows Bosch Power Tools to improve data quality.
11.3 If you do not want the analysis cookies in question to be used, please follow the instructions in section 8.2.
Use of social plug-ins
12.1 On its websites and mobile applications, Bosch Power Tools uses features known as social plug-ins for social networks such as Facebook, Twitter and Google+. These are buttons such as the Facebook Like button.
12.2 By using what is known as the 2-click method, we prevent your visit to our websites from being recorded and analysed by default by providers of social networks. When you access one of our website pages which contains plug-ins like these, they are initially deactivated. They are activated only when you click the button provided. By activating a plug-in you create the link to the social network in question and give your consent to the transmission of your data. When you click the relevant button, the appropriate information is transmitted directly from your browser to the social network concerned, where it is stored. If you want to put a stop to transmission, you need to deactivate the plug-in again.
12.3 If you are logged into a social network, it can also associate the visit with your account on that network. If you do not want the social network in question to link the data gathered during your visit with your stored membership details, you need to log out of the network in question before clicking the social plug-in button.
12.4 Please refer to the relevant social network’s data protection notice for information about the purpose and scope of the collection, further processing and use of data by the social network, as well as your associated rights and the settings options for protecting your privacy.
Social Sign In (login via social networks)
We offer you the possibility to sign into our Online Offers by so-called social sign ins such as Facebook Connect and Twitter.
To register, you are forwarded to the respective social network's page where you can sign on with your data. This means that your account with the respective network is linked to our service. In doing so, information from your public profile, your email address and the identification tags of your network friends, as well as, if applicable, further data is transmitted to us through the social network.
In turn, the social network used for the registration receives your login status, browser information and your IP address. The social network's provider or its server may be located outside the EU or the EEA (e.g. in the United States).
If you do not wish data transfer taking place between us and the social network services, log in via our own log in services instead of social log in services.
Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files.
When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.
Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.
15.1 Newsletter with opt-in; Right of withdrawal
Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.
We offer you the opportunity of becoming a member of one of our Bosch Power Tools communities (such as the BOB or MyBosch community). There, you can sign up, create a user profile and communicate with other members. Your data generated therein is only used in the scope of the consent granted by you for the respective marketing, market research and service purposes. You can withdraw your consent at any time.
Through an input mask in the respective community you are able to choose whether you want to show particular statements of your user profile to all members of the community or only to your ""community friends"" or whether they should remain private.
All other data which is generated by you in the communities, e.g. by creating comments or pictures, are automatically publicly accessible and will be linked to your user profile.
Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access:
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion:
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing:
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
Objection to data processing:
You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Objection to direct marketing:
Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.
Objection to data processing based on the legal basis of “justified interest”:
In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.
Withdrawal of consent:
In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.
You are entitled to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – to demand that we transfer those data to a third party.
Right of complaint with supervisory authority:
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:
State Commissioner for Data Protection and Freedom of Information
P.O. Box 10 29 32
70025 Stuttgart, GERMANY
Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.
If you wish to contact us, please find us at the address stated in the "Controller" section.
To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bkwebanon/report/clientInfo?cin=18rbds19&language=eng.
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
Effective Date: 2018.11.12