Robert Bosch Power Tools GmbH (hereinafter "Power Tools" or "We" or "Us") welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that were gathered during your visit of our Online Offer confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Robert Bosch Power Tools GmbH is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Robert Bosch Power Tools GmbH, Max-Lang Straße 40-46, 70771 Leinfelden, Germany, email@example.com.
The following categories of data are processed:
• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Contractual master data (e.g. contractual relationships, contractual or pro-duct interest)
• Client history
• Planning and regulation data
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
We as well as the service providers commissioned by us; process your personal data for the following processing purposes:
– Provision of these Online Offers and fulfillment of a contract under our contractual term (Legal basis: Fulfillment of a contract).
– Resolving service disruptions as well as for security reasons (Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
– Safeguarding and defending our rights (Legal basis: Justified interest on our part for the safeguarding and defending our rights).
If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.
After you have successfully registered yourself, it is necessary to supplement your profile by indicating:
– Serial number of your Bosch Indego
In order to connect your Bosch Indego with the Mobile Application, you have to enter the Serial Number of your Bosch Indego and your Bosch ID. Throughout this, a connection between your Bosch Indego and the Mobile Application is made. We will merge your Bosch ID with Bosch Services you use with your Bosch ID.
You have the option of controlling your Smart Gardening products via Amazon Alexa voice commands. To do so, you have to connect your Smart Gardening products to Amazon Alexa. If you control your Smart Home product via Alexa, you may have to transmit personal data via Amazon to your Smart Gardening product and vice-versa.
If you give voice commands to Amazon Alexa in order to control Smart Gardening products or retrieve information from your Smart Gardening product, voice data are transmitted to Amazon and used by Amazon to perform the service. The following data/information is transferred to Amazon: your login information and your password as well as the status of your device (mowing/pause/docking). These data may be personal data. By connecting your Amazon Alexa and Bosch accounts and by activating skills, (a) you consent that the Smart Gardening product installed on your system is to be controlled via Amazon Alexa and that information is to be output via Amazon Alexa and (b) you instruct us to exchange data with Amazon Alexa in this context. You and Amazon are responsible for the data processing that is entailed. The data processing performed by Amazon is subject to Amazon's usage and privacy protection terms. Bosch has no influence on them. Please refer to Amazon's usage and privacy protection terms with regard to Alexa for more information on data processing by Amazon. You can find more information here https://www.amazon.com/gp/help/customer/display.html?nodeId=GVP69FUJ48X9DK8V.
You have the option of controlling your Smart Gardening products via Google Assistant or Google Home voice commands. To do so, you have to connect your Smart Gardening products to Google Assistant or Google Home. If you control your Smart Gardening product via Google Assistant or Google Home, you may have to transmit personal data via Google to your Smart Gardening product and vice-versa.
If you give voice commands to Google Assistant or Google Home in order to control Smart Gardening products or retrieve information from your Smart Gardening product, voice data are transmitted to Google and used by Google to perform the service. The following data/information is passed on to Google: Your login information and your password as well as the status of your device (mowing/pause/docking).These data may be personal data. By connecting your Google Assistant or Google Home and Bosch accounts and by using Google Actions, (a) you consent that the Smart Gardening product installed on your system is to be controlled via Google Assistant or Google Home and that information is to be output via Google Assistant or Google Home and (b) you instruct us to exchange data with Google Assistant or Google Home in this context. You and Google are responsible for the data processing that is entailed. The data processing performed by Google is subject to Google's usage and privacy protection terms. Bosch has no influence on them. Please refer to Google Assistant's or Google Home's usage and privacy protection terms with regard to Google for more information on data processing by Google. You can find more information here https://support.google.com/googlenest/answer/7072285?hl=en.
This Online Offer is not meant for children under 16 years of age.
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.
We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.
You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as con-tracts and invoices available for a certain period of time).
In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent.
We need statistical information on the usage of our Online Offers to design it more user-friendly, to perform range measurements and market research. For this purpose, we use the app analysis tools described in this section.
The tool provider process data only as processors subject to our directives and not for their own purposes.
Following, please find information on each tool provider. In case such tools use tracking mechanism or create user profiles they are solely used by us if you prior consent to such use.
4.1.1 Google Analytics for mobile applications
Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional function offered by Google to anonymize IP addresses. While doing so, Google already shortens IPs within the EU in most cases and only does so in the United States in exceptional cases, while always saving shortened IPs only.
We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.
In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.
When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the United States).
The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.
Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.
In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.
Facebook is operated under www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins; find information on data protection at Facebook here: http://www.facebook.com/policy.php.
Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Find an overview over Google's plugins and their appearance here: https://developers.google.com/+/plugins; find information on data protection at Google+ here: http://www.google.com/intl/de/+/policy/+1button.html.
We offer you the possibility to sign into our Online Offer through so-called social sign ins such as Facebook Connect and Twitter.
To register, you are forwarded to the respective social network's page where you can sign in with your local data. This means that your account with the respective network is linked to our service. In doing so, information from your public profile, your email address and the identification tags of your network friends, as well as, if applicable, further data is transmitted to us through the affected social network.
In return, the social network used for the registration receives your login status, browser information and your IP address. The social network's provider or its server may be located outside the EU or the EEA (e.g., in the United States).
If you do not want a data transfer between us and the social network services, log in via our own log in services instead of with a social log in service
Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which al-lows the playback of audio and video files.
When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.
Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see below).
Restriction of processing
As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.
As far as statutory requirements are fulfilled you may request to receive data that you have pro-vided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.
Withdrawal of consent
If you have granted us your consent to process your data, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing of your data will remain unaffected by this up to the point at which your consent is withdrawn.
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:
State Commissioner for Data Protection and Freedom of Information
70173 Stuttgart, GERMANY
P.O. Box 10 29 32
70025 Stuttgart, GERMANY
Phone: +49 (711)/615541-0
Fax: +49 (711)/615541-15
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
If you wish to contact us, please find us at the address stated in the "Controller" section.
To assert your rights please use the following link: https://request.privacy-bosch.com/.
To notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-datenschutz.
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
P.O. Box 30 02 20
70442 Stuttgart, GERMANY
Effective date: 2020.10.15